Faulty product
You can find the rules and procedure here:
Submitting photographs
If, before sending your device in for repair, you would like us to clarify whether a repair is actually necessary, please contact us first – preferably by email – and send us a description of the fault and, if possible, some photographs.
It is always important to us that we see photos of your installation Please use the form below to send us one or, if you wish, several photos so that we can better assess the situation.
It is important for us to know what the device looks like on the inside (without the cover) and how it is fitted together with the slider . This helps us to rule out any mechanical issues.
Delivery
We will carry out the repair within a few days of receipt and will also return the product by post or as a parcel. We have no control over delivery times with the parcel service or the post office!
We do not accept shipments sent carriage forward!
(Please contact us first.)
If you send us devices for inspection or repair, please ensure you clean the inside of the casing with compressed air beforehand! We will refuse to carry out repairs if the devices turn out to be a breeding ground for mites or vermin.
Please also ensure that you remove the screws used to fix the unit to the wall. These are sharp and pose a risk of injury to us. They may also damage the parcel.
Thank you very much for your understanding.