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Warranty

You may need to send in a device for inspection and do not know if it is still under warranty.

You need the date of purchase (invoice, order confirmation) for orientation. You will then receive the following warranty conditions in this region.

Germany 5 years warranty
EU 3 years warranty
Switzerland 3 years warranty
Great Britain 4 years warranty
USA/Canada 1 year warranty

 

 

 

We repair or exchange in warranty all devices, on which the time frame fits and which are not excluded from the warranty for certain reasons.

Excluded from the guarantee are e.g.

  • Devices which have already been heavily tampered with by the customer, e.g. components after or desoldered or exchanged themselves, various components unscrewed or mechanically removed
  • Devices which show a very strong contamination. Above all, strong mite accumulations and residues and recognizable contamination by pesticides are meant here.
  • Smaller impurities, whose removal is necessary for the repair, but are not extreme as described above, we also carry out. But here it is possible that we have to charge a small lump sum for this effort.
  • Cord tears that are not caused by damage to the device are not covered by warranty, but are usually replaced free of charge when other things are repaired. Otherwise a small amaount for the exchange will be charged within and outside the warranty.
    • The cord is very durable and resilient and should normally last several years without problems. But it is also most exposed to weight and weather. You should always check them for wear (heavily frayed and fibrous) and change them if necessary. How to, find a simple video on our site. The cords are available as spare parts in the shop.
    • If the cord only lasts a short time, there is an error during installation and should be discussed with us.
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